Not All VoIP platforms are the same. RingCentral is an ideal option for VoIP; however, plenty of excellent alternatives may better meet your budget and requirements. There are a variety of alternatives to RingCentral that offer similar pricing, features, and choices for deployment.
RingCentral is not a great choice for competitors looking for lower prices and more advanced artificial intelligence or additional flexible features. This article looks at the top RingCentral alternatives to help you choose the best one for your company.
5 Most Popular RingCentral Alternatives & Competitors
Grasshopper: Best Overall RingCentral Alternative
Nextiva: Best RingCentral Alternative for small business
Dialpad: RingCentral Alternative with powerful AI technology
Vonage: A RingCentral Competitor with the flexibility to add on
Ooma: Best RingCentral Alternative For desktop-based users
Detailed list of RingCentral Alternatives & Competitors
Top 5 Alternatives & Competitors to RingCentral:
RingCentral Alternatives & Competitors (2022)
#1. Grasshopper: Best Overall RingCentral Alternative
Grasshopper has been in existence for around the same time as RingCentral and has a similar market. It’s a great choice for small-scale businesses and those who want a more professional online presence.
With two of its accessible products (Grasshopper and Grasshopper Connect), the application can cover a wide range of industries and usage models.
Grasshopper requires an existing line for forwarding calls, and you can download the mobile application to make use of it while on the move. It supports call forwarding as well as Wi-Fi calling for all plans,
Grasshopper also offers unlimited text messages, including domestic calls and voicemail, which can be controlled via both desktop and an app for mobile devices.
Grasshopper Features:
- Virtual number: By default, you will receive one virtual telephone number that can be used as a secondary number in the Solo plan. You get three numbers with the plan Partner and 6 for the Small Business plan.
- Ruby Receptionist: Grasshopper has an agreement together with Ruby Receptionist for those needing virtual receptionists, and Grasshopper users receive an additional 35% discount.
- International calls: Grasshopper offers international calling through a per-minute billing model. If your company is a frequent recipient of international calls, they also offer specific plans that will assist you in saving.
What makes it a good alternative to RingCentral?
- Grasshopper advertises itself as specifically designed for small-sized businesses and, therefore, in terms of price, it could be cheaper in comparison to RingCentral.
- With its simple design, Grasshopper is much easier to master than RingCentral.
- Grasshopper is less expensive than RingCentral.
- We’d suggest trying the free trial before comparing it with RingCentral’s experience for users in terms of user-friendliness and ease of use.
- If your company is small or doesn’t have a lot of communication requirements, you may find that Grasshopper provides enough functions without the need to purchase RingCentral.
PROS:
- Competitive pricing that easily scales
- Unlimited tests, unlimited domestic calls and voicemails on every plan
- You can utilize the phone you already own without renting or purchasing extra equipment.
- Mobile and desktop applications are reliable and accessible to everyone.
- Voicemail transcription is a great feature that Grasshopper provides. It lets you automatically transcribe inbound voicemails so that they can be stored as a recorded recording.
- Simple and quick internet capabilities for faxing
CONS:
- No international calling
- Very little to no UC functions
- Collaboration between teams is not as effective.
Grasshopper Pricing:
- Solo $26 per month for up to 3 extensions.
- Partner $47 for a month (three numbers and six extensions)
- Small-Business: $80 per month with unlimited extensions
#2. Nextiva: Best RingCentral Alternative for small bisiness
Nextiva, Another well-known provider, offers VoIP phone service with video conferencing and messaging.
The basic plan offers the integration of Microsoft Outlook and Google Contacts accounts. The following level includes integrations with other tools like Salesforce, Zendesk and Microsoft Teams. These are all similar in concept to RingCentral.
One unique feature that is unique to Nextiva can be found in The NextOS online dashboard that can be installed as a toolbar on your browser on the web and Microsoft Outlook.
NextOS provides employees with personal control over more than 25 tools and features for managing calls. If you’re looking for the top in class business phone services, Nextiva is the name which is likely to be mentioned.
It’s been in existence since 2006 and is used by small-scale businesses and enterprise businesses across the USA. It is estimated that there are over 150,000 businesses using Nextiva as their VoIP service.
Nextiva Features:
- Call Pop: technology for call centers gives agents details about the customer prior to (or in the course of) calling, which helps reduce time to call and improve the overall experience for customers. There is an unlimited number of pops beginning with the Enterprise level up.
- Integrations: Integrations with third parties that work with Microsoft Outlook and Google contacts are available from an Essential Plan. Similar to RingCentral integrations, integrations such as Salesforce, Zendesk, HubSpot, and Microsoft Dynamics become available as you progress to higher plans.
- Multi-level auto-attendant: Available with the Professional Plan and above to gain more control over the routing of calls, increasing efficiency and cutting down on transfer time.
What makes it a good alternative to RingCentral?
- Similar to RingCentral, Nextiva has four levels that are helpful to scale businesses.
- As you can see in the International call cost overview, Nextiva offers rates that are similar to RingCentral.
- Nextiva is very similar to RingCentral when it comes to features that are available on the premium and basic levels, from calls to SMS for business. It’s very close between the two.
- Nextiva offers a greater capacity for video conferencing (250 participants) than RingCentral’s 200.
- Nextiva’s unique Call Pop feature displays quick details about every caller.
PROS:
- You will be able to use the same dashboard to access team and customer communications to allow you to seamlessly change from communicating with your customers to talking to members of your staff.
- Four levels of plan to allow for the possibility of scaling and An extensive list of integrated programs.
- Nextiva offers unlimited calls along with SMS text messages, just like its main rival.
- You have an array of good integrations to the most basic plans, such as Salesforce, Zendesk, ServiceNow, Hubspot, and others.
- Nextiva has excellent customer service that offers telephone support available 24 hours every day if your problem is not resolved.
CONS.
- Many integrations require the purchase of higher-tier plans
- Essentials plan doesn’t support video and audio conference
- Unlimited video conference and call recording is only available at Enterprise tier and above
Nextiva Price
- Essential: $18.95 per user per month. Unlimited calling within all of the US and Canada, 1500 minutes of toll-free service, unlimited Internet and fax
- Professional Plans: $25.95 per user per month. Call Pop with more than 250 contacts, unlimited conference calls for up to 40 participants as well as unlimited video conference for up 250 participants
- Enterprise: $32.95 per user per month. Unlimited conference calls and participant recording 12,500 minutes of toll-free
- Ultimate Plan: $65.95 for each month per user for surveys that are automated and analytics on customer journeys
#3. Dialpad: RingCentral Alternative with powerful AI technology
Dialpad is a unifying cloud-based communications system with outstanding reliability (100 percent uptime for enterprises) due to global Datacenters and 24×7 worldwide assistance.
Targeted at companies looking for a simple phone solution that works with their email applications at cost-effective prices. Dialpad was developed using Google Cloud Platform and provides AI and contact center services.
With Well-known high-quality crystal calls, Dialpad offers voice calling, video conferencing, desk-to-desk calling, and many more.
Since it’s built upon the Google Cloud Platform, Dialpad is extremely secure and reliable and has excellent calling quality.
Like many other platforms, these functions are accessible from any place and on any device, allowing you to work from anywhere. It also connects to commonly utilized tools such as Google Workspace and Microsoft 365.
Dialpad Features:
- Voice Intelligence (Vi): When used throughout a company, agents will be able to offer better customer service, increase sales, and decrease the time it takes to call by being prepared for customer calls by pulling the information from previous interactions.
- IVR System: IVR menus can route calls more efficiently when agents aren’t available, making it easier to transfer calls and ensuring that customer calls are where they are needed to be.
- Integrations: Like RingCentral or Nextiva, Dialpad has a range of integrations that increase productivity, starting with integrating Google Workspace and Office 365 at the bottom of the tier.
What makes Dialpad a good alternative to RingCentral?
- Like many long-established business phone services, RingCentral is built on older telephony architecture, whereas Dialpad is built on a unique split cloud architecture that is more modern and flexible.
- At just $15 per month, Dialpad is significantly cheaper than RingCentral.
- Integrations begin with the basic plan offered by Dialpad. For advanced integrations, you need to upgrade to higher levels.
- Dialpad allows access to servers with more advanced features and at various data centers.
- It generally takes longer to create an account for a new customer on RingCentral (more in the case of setting up a Contact Center )–we suggest users take advantage of the free trial of Dialpad to test how the process works.
PROS:
- The Voice Intelligence (Vi) package brings Artificial Intelligence (AI) to every customer interaction
- Accessible from any location and any device
- AI transcription services will translate calls for efficient recording and analysis
- Easy to configure and fast to deploy
- Teams messaging system that includes essential features for a business like channels and keywords
- 100% uptime guarantee for Enterprise level customers.
CONS:
- Customer service is geared towards higher-paying clients, with limited assistance for plans with lower tiers.
- The analytics suite might be more powerful.
- Enterprise pricing for tiers isn’t publicized.
- calls are made via the internet instead of using dedicated hardware
- Extensions are available only at the top level.
Dialpad Price:
- Standard plan: 15 dollars per month, per user for only one license
- Pro: $25 per user per month. All the Standard plan features with an expanded array of integrations like Salesforce and Outreach, 24/7 chat and phone support, and much more.
- Enterprise Plan: Call Dialpad if you need more than 100 license
#4. Vonage: A RingCentral Competitor with the flexibility to add on
Vonage is a powerful service with over a million customers and 99.9 percent reliability, making it one of the most reliable options available. Its A robust business phone service that includes unlimited calls and SMS messages, tools for team collaboration and more than 50 phone features. It provides all the features RingCentral offers and more, but at a cost bit higher.
One of the most well-known companies in the VoIP market, Vonage lets you make and receive messages, calls and files from almost every device. Their mobile and desktop applications allow you to connect all of these functions, allowing you to access your entire business information all in one location.
Vonage also provides unlimited (i.e., there are no per-minute charges) and user-based pricing plans like RingCentral’s to provide additional flexibility.
8×8 provides similar pricing choices. However, Vonage provides greater control over added-on features (and the associated cost) available by extension.
What makes Vonage a good alternative to RingCentral?
With Vonage’s metered pricing, you pay per minute rates for extensions you utilize. You can also add additional features on the extension level by paying extra charges.
It is targeted at companies seeking a tailored service by letting them select the features that are most important to them.
Although Vonage does not own its video conference software, it utilizes Amazon Chime Pro Tier to offer this service and chat and screen sharing starting with its Premium plans.
Vonage Features
- Team messaging: All team members who have accessibility to the Vonage app can join video calls, group chats, or share files.
- Vonage Support: Vonage Support PLUS, powered by Soluto(TM), is the additional technical support you can add to your subscription for $9.99 per month. This includes installing hardware Integrations with third-party providers and technical issues your team could face.
- Uptime guarantee: Like RingCentral, Vonage has a reliable 99.999 percent uptime assurance.
What makes it a good alternative to RingCentral?
- If you’re searching for more flexibility, the plans offered by RingCentral aren’t as customizable as Vonage’s A-la-carte plan.
- Call flip on Vonage is a little more agile than RingCentral.
- Group messaging functions in line with the features available via RingCentral
- Vonage is now capturing a substantial share of the VoIP for business by launching the Vonage Business offering in the last several years. Much like RingCentral as well as 8×8, the Vonage offerings are cloud-based.
- Vonage is the winner in terms of customers’ IT support.
PROS:
- Beginning plan functions as a virtual telephone system.
- more than 50 phone VoIP features
- Excellent call quality, promises 99.99 percent reliability.
- Both offer unlimited calling for both the U.S. and Canada. However, Vonage permits unlimited calls to Mexico
- Customizable features mean that the only features you pay for are features you value the most.
- Automated call forwarding will route calls to a different device after a number of rings.
- Includes mobile as well as desktop applications
- Many app integrations, such as Google Workspace, Salesforce, and
- Three phones in the same extension
CONS:
- Vonage costs $9.99 monthly for technical assistance.
- Vonage is charged an additional monthly cost to add a toll-free number.
- Support is only available on Monday through Friday between 8 a.m. until twelve a.m. and 9 a.m. until 9:00 p.m. on weekends.
Vonage Pricing:
- Mobile Plans: $17.99 per user, per month, for unlimited texting and calling within Mexico, the United States and Canada.
- Premium: $29.99 per line per month. There are endless video meetings that can accommodate up to 100 people and a multi-level auto-attendant. CRM integrations
- Advanced: $39.99 per line per month. 15 hours of live record calls (which isn’t much, to be truthful) Visual voicemail, white-glove setup service
#5. Ooma: Best RingCentral Alternative For desktop-based users
Ooma can be used by residential and business users. It’s a cheap VoIP service that provides additional features such as HD calling. Users can purchase a new number or use an existing number and get basic services for all United States, such as call waiting, caller identification, and voicemail.
Ooma simplifies things with only two pricing plans that are each affordable for small-sized businesses and able to be up and running within a short period.
The packages are not tied to any contract. The lower tier includes most of the features you’d want in the business phone system, such as HD voice music, hold music, and call blocking. Call transfer works seamlessly between phones.
Ooma Features:
- Ooma is aimed at small businesses that want high-quality service at a low cost. Ooma’s communication hub offers cloud-based telephones services targeted at small-sized companies.
- The platform provides helpful call management capabilities, such as high-definition voice recording, hold calls, and calls transfer and blocking of numbers. (All of that RingCentral offers! )
- Also, you’ll receive ring groups and conference bridges, a Conference bridge to hold meetings that can have up to 10 people, and an auto-attendant system with customized instructions and guidelines.
What makes it a good alternative to RingCentral?
It’s likely to be cheaper, and small-scale businesses will appreciate it. If you’re searching for a low-cost, basic phone system for business, Ooma could be a suitable replacement for RingCentral.
Ooma works with all mobile devices, too for you to take calls even on the move. The ability to transfer calls is simple between your phone, laptop or tablet.
PROS:
- Affordably priced
- Easy to set up
- An automatic Attendant (call routing) is included with all plans.
CONS:
- No desktop apps are compatible with the Office product.
- International calls aren’t part of the plans.
- There are only two plans available that make it difficult to grow with the growth of your business.
- No Team messaging and Very few integrations
Pricing:
- Ooma Office: $19.99 per user per month. Unlimited calling to all of the US, Canada, Mexico as well as Puerto Rico, basic call management, and mobile features
- Ooma Office Pro: $25.99 per user per month. Video conference, call recording and transcription of voicemail.
